Frequently asked questions.

Your first set of posts is generated after your first successful payment.

While your subscription remains active, you'll then receive a new personalised set of social media posts each month.

If your monthly SortedSocials.co posts haven't arrived, there are a few quick places to check.

1. Check your junk or spam folder

Sometimes emails can be filtered into your junk or spam folder instead of your inbox. Search for SortedSocials.co to make sure your email hasn't ended up there.

2. Using a work or business Microsoft 365 or Outlook account? Check your quarantine

Microsoft can sometimes quarantine an email before it reaches your inbox or junk folder.

Sign in using the Microsoft account linked to the email address you use for SortedSocials.co.

If you find the email, select it and look for Release or Release email.

Microsoft may instead show Request release. This means your organisation requires an administrator to approve the email before it can be delivered.

3. Add SortedSocials.co as a safe sender

In Outlook, you can add SortedSocials.co to your Safe Senders list. This may help prevent future emails from being treated as junk.

4. Still can't find it?

Email us at [email protected] and we'll check whether your monthly posts were sent successfully.

Your SortedSocials.co posts are delivered by email to the email address linked to your subscription.

Yes. Email [email protected] and let us know the email address you'd like us to use.

Each month you receive 15 personalised, ready-to-post social media posts.

Your posts include:

• Caption
• Image idea
• Hashtags
• Call to action

They're tailored using the information you've provided about your business, customers, products or services and preferred tone.

Yes. You can edit the wording before publishing your posts.

We recommend giving each post a quick check before it goes live and adding personal details, photographs or updates whenever you want to.

No. Your 15 posts give you a ready-to-use selection for the month.

You can use the posts that suit your business and the amount you want to post.

SortedSocials.co currently supports:

• Facebook
• Instagram
• LinkedIn
• X

No. SortedSocials.co provides your ready-to-post material, but we don't currently log in to your accounts, schedule posts or publish them for you.

You stay in control of what gets posted and when.

The image idea is a suggestion for the photo, graphic or visual you could use alongside the post.

You can follow the suggestion, use a suitable image you already have or choose something else that fits your business.

The current Founding Member price is £9.99 per month.

Customers who join while the Founding Member offer is available lock in £9.99 per month for as long as they remain subscribed.

SortedSocials.co is a monthly subscription. Your subscription renews monthly until you cancel it.

You can manage your payment details through our secure Stripe customer portal.

There is no long contract and you can cancel at any time through the secure Stripe customer portal.

Cancelling stops future renewals.

You can also read our Refund & Cancellation Policy .

Yes. If something about your business changes, email [email protected] so the information used for your future posts can be updated.

Let us know before your next set of posts is prepared so we can update the information we hold about your business.

Email [email protected] with the changes.

Please email [email protected] and tell us which post you're referring to and what needs checking.

Email us at [email protected] and we'll help with your question.