01
About these terms
These Terms and Conditions apply when you purchase or use a SortedSocials subscription.
SortedSocials is a product of HGMUK Group Limited, a company registered in England and Wales under company number 15356755, with its registered office at 54 St. James Street, Liverpool, L1 0AB.
In these terms, “SortedSocials”, “we”, “us” and “our” refer to HGMUK Group Limited. “You” and “your” refer to the person or business purchasing or using the subscription.
By subscribing, you agree to these terms, our Refund & Cancellation Policy and the information presented during checkout.
02
The SortedSocials service
SortedSocials provides personalised social-media content for businesses through a monthly subscription.
We use the information you provide during onboarding to create content intended to support your social-media marketing. Content may include captions, post ideas, calls to action, hashtags and other supporting suggestions.
The exact content included in your subscription is described on the SortedSocials website and during signup. Images, scheduling, publishing, community management and advertising are not included unless we expressly say otherwise.
03
Who can subscribe
You must be at least 18 years old and legally able to enter into a contract.
If you subscribe for a company or another organisation, you confirm that you have authority to accept these terms on its behalf.
SortedSocials is designed primarily for business use. You must not use the service for unlawful, deceptive, discriminatory or harmful activity.
04
Your onboarding information
You are responsible for providing complete, accurate and current information about your business, audience, services, tone of voice and content requirements.
Our content is generated using the information available to us. We are not responsible for problems caused by information that is missing, inaccurate, outdated or misleading.
You must have the right to provide any names, logos, text, documents, brand materials or other information you submit.
Please tell us if important business information changes. We may ask you to complete an updated form where necessary.
05
Subscription and payment
SortedSocials is a monthly subscription. Your subscription renews automatically each month until cancelled.
Payments are processed securely by Stripe using the payment method connected to your subscription. We do not normally receive or store your complete payment-card details.
You authorise Stripe to collect each recurring subscription payment when it becomes due.
If a payment fails, Stripe may retry it. We may pause content generation or delivery while a payment remains unpaid.
06
Pricing
The price displayed and confirmed during checkout is the price that applies to your subscription.
If we propose a change to the recurring price that applies to your subscription, we will give reasonable advance notice and explain when the change will take effect. You may cancel before a notified change takes effect.
07
Content delivery
Content is normally delivered electronically to the email address connected to your subscription.
Delivery dates may vary depending on your signup date, payment status, the completeness of your onboarding information and technical availability.
You are responsible for keeping your email address current and checking spam, junk and filtering settings.
If you believe content has not arrived, contact us promptly so we can investigate.
08
Using your content
Once the relevant subscription payment has been received, you may use, edit and adapt the delivered content for the business named during onboarding.
You may use it on that business’s social-media accounts, website, emails and other marketing channels.
The subscription does not transfer ownership of the SortedSocials platform, prompts, processes, templates, systems, branding or general methods used to create the content.
Content is created for your business. You must not resell, sublicense or distribute it as a standalone content product or template library without our written permission.
Unless a separate multi-brand arrangement has been agreed, each subscription covers one business or brand.
09
Reviewing content before use
You are responsible for reviewing all content before publishing or otherwise using it.
You must check that it is:
- Accurate and current
- Appropriate for your business and audience
- Consistent with your brand and commercial position
- Compliant with laws, regulations and platform rules
- Supported by evidence where it makes factual claims
You remain responsible for any changes you make and for the final decision to publish the content.
Businesses operating in regulated sectors must obtain any professional, legal or compliance approval required before publishing.
10
AI-supported content
SortedSocials uses artificial-intelligence tools alongside structured workflows to help generate content.
AI-generated material can occasionally be incomplete, inaccurate, repetitive or unsuitable. We do not guarantee that every suggestion will be error-free or appropriate to publish without review.
We do not guarantee that content will be completely unique or that similar wording or ideas will never be produced for another user.
SortedSocials does not provide legal, financial, medical or other regulated professional advice.
11
Cancellation and refunds
You may cancel your subscription at any time through the Stripe customer portal:
Manage or cancel your subscription
Cancellation stops future renewals. Unless a refund or another remedy applies, your subscription remains active until the end of the billing period already paid for.
Refunds, billing errors, cooling-off rights and problems with supplied content are covered by our Refund & Cancellation Policy .
Nothing in these terms limits any statutory right or remedy that cannot lawfully be limited.
12
Service availability
We aim to provide a reliable service but do not guarantee that the website, forms, payment system, automation or email delivery will always be uninterrupted.
We may temporarily suspend or delay part of the service for maintenance, security, technical problems or circumstances outside our reasonable control.
Where a problem materially affects content you have paid for, we will take reasonable steps to correct the issue or provide an appropriate remedy.
13
Results and liability
SortedSocials supports your marketing activity, but we do not guarantee sales, enquiries, engagement, follower growth, reach, platform performance or any other business outcome.
We are not responsible for social-media platform changes, account restrictions, reduced reach or decisions made by a third-party platform.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights or anything else that cannot lawfully be excluded or limited.
If you purchase wholly or mainly for business purposes, our total liability arising from the subscription will not exceed the total subscription fees you paid to us during the 12 months immediately before the event giving rise to the claim.
If you purchase as a consumer, we are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable.
14
Privacy and cookies
HGMUK Group Limited handles personal information in accordance with the Privacy Policy.
Information about website cookies and consent controls is provided in the SortedSocials Cookie Policy.
15
Suspension and termination
We may suspend or terminate a subscription where:
- A payment remains unpaid
- You materially breach these terms
- You misuse the service
- Your use creates a security, legal or reputational risk
- We are legally required to do so
Where reasonable, we will explain the issue and provide an opportunity to resolve it before terminating the subscription.
If we permanently discontinue SortedSocials, we will provide reasonable notice where possible and deal fairly with any payment covering a period we will not supply.
16
Changes to the service or these terms
We may improve or change SortedSocials as the service develops. We may also update these terms to reflect changes to the service, our processes or the law.
If a material change affects an active subscription, we will provide reasonable notice where appropriate.
Changes will not remove rights that already apply to content, services or payments supplied before the change.
17
Governing law
These terms are governed by the laws of England and Wales.
If you purchase as a business, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these terms or the subscription.
If you purchase as a consumer, you retain any mandatory protections and rights to bring proceedings available under the law applying where you live.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
18
Contact
For general questions about SortedSocials or these terms, email:
For billing or cancellation enquiries, email: