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About this policy
This Refund & Cancellation Policy applies to subscriptions purchased from SortedSocials.co.
SortedSocials is a product of HGMUK Group Limited, a company registered in England and Wales under company number 15356755, with its registered office at 54 St. James Street, Liverpool, L1 0AB.
Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded.
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Your subscription
SortedSocials is a monthly subscription service providing personalised social-media content created for your business.
Your subscription renews monthly using the payment method associated with your account unless you cancel it before the next renewal date.
There is no minimum subscription term and no separate cancellation fee.
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How to cancel
You can cancel your subscription at any time through the secure Stripe customer portal:
Manage or cancel your subscription
If you cannot access the portal, email [email protected] from the address connected to your subscription.
Please cancel before your next renewal date if you do not want the subscription to renew for another month.
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What happens after cancellation
Cancellation stops future automatic renewals. Unless a refund or another remedy applies, your subscription will remain active until the end of the billing period you have already paid for.
Content that has already been created and delivered remains available for you to use in accordance with our Terms and Conditions.
Cancelling a subscription does not automatically refund payments already taken for the current billing period.
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Cooling-off rights
If you purchase as a consumer, rather than wholly for business purposes, you may have a legal right to cancel an online contract during a cooling-off period.
The application of that right can depend on the nature of the service or digital content and whether you asked us to begin providing it during the cooling-off period.
Where legally required, we will ask for your express agreement before beginning personalised work or supplying digital content during a cooling-off period. We will also explain any effect that this has on your cancellation rights.
Nothing in this policy replaces or restricts any cooling-off right that applies to your purchase.
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Refunds
Because SortedSocials creates personalised digital content for each customer, we do not ordinarily provide change-of-mind refunds for a billing period once that month’s personalised content has been created or delivered.
This does not affect refunds, price reductions, repeat performance or other remedies that may be required where:
- The content or service is faulty
- It is not provided with reasonable care and skill
- It does not match the description provided
- It is not supplied as agreed
- A payment was taken incorrectly
- A statutory cancellation or refund right applies
Any discretionary refund outside these circumstances will be considered individually and does not create an obligation to issue the same refund in another case.
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Problems with your content
If you believe your content is missing, faulty, materially different from what was described or has not been supplied with reasonable care and skill, contact us as soon as possible.
Depending on the circumstances and your applicable rights, we may correct or recreate the affected content, repeat the relevant part of the service, offer an appropriate price reduction or provide a refund.
Please include enough information for us to identify your account and understand the problem. Do not send payment-card details by email.
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Duplicate or incorrect charges
If you believe you have been charged twice, charged after a valid cancellation or charged an incorrect amount, email [email protected] as soon as possible.
We will investigate the payment using our subscription and payment records. Where a billing error is confirmed, we will correct it and issue any refund that is due.
Refund processing times can depend on Stripe, your bank and your payment method.
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Changes to this policy
We may update this policy when our service, subscription process or legal responsibilities change.
The latest version will be published on this page with its updated date. A change to this policy will not remove rights that already apply to a purchase or payment.
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Contact
For billing, payment, cancellation or refund enquiries, contact: